Refund & Cancellation
Lexcore Dev operates on a fixed-scope, milestone-based payment model: 50% Advance → 25% at Milestone 1 → 25% at Final Delivery. The Advance commits our team's resources — developers, designers, and project management — to your Project. Once work commences, that commitment cannot be reversed, which is why the Advance is non-refundable. This policy explains clearly what is and is not refundable, and how disputes are handled.
Non-Refundable Payments
| Payment | When Non-Refundable | Reason |
|---|---|---|
| 50% Advance | Once project work commences (typically within 2 business days of payment) | Covers team allocation, planning, and initial development sprint |
| 25% Milestone 1 | Once Milestone 1 deliverables are demonstrated | Covers work completed to that stage |
| 25% Final Delivery | Upon source code handover | Covers final development, testing, and deployment |
| AMC / Support | Once the support period has commenced | Resource allocation for support window |
| SAM-AI Hardware | See Section 6 | Hardware procurement and configuration |
Refund Exceptions
At Lexcore Dev's sole discretion, refunds may be considered in the following limited circumstances:
Technical errors resulting in duplicate charges. Must be reported within 7 days with transaction documentation. Full refund of the duplicate amount.
If Lexcore Dev fails to commence work within 5 business days of Advance payment (excluding force majeure), the Client may request a full Advance refund.
If Lexcore Dev fails to deliver an agreed Milestone that is demonstrably incomplete despite written notice and a 14-day cure period, the Milestone payment for that stage is refundable.
Where mandatory consumer protection laws in your jurisdiction require a refund that cannot be contractually waived — e.g., Consumer Protection Act 2019 (India).
No Refunds For
How to Request a Refund
Subject line: "Refund Request — [your name] — [invoice date]". Include your project name and the transaction ID from your invoice.
Attach the relevant invoice, payment receipts, and a clear written description of the basis for your refund request (which exception in Section 2 applies).
Requests must be submitted within 14 days of the triggering event. Requests outside this window will not be considered.
We will acknowledge within 24 hours and respond with a decision within 5 business days. Approved refunds are processed within 7–10 business days to your original payment method.
Client-Initiated Cancellation
The Client may cancel a Project at any time by written notice to care@lexcoredev.com.
| Stage of Cancellation | What the Client Pays | What the Client Receives |
|---|---|---|
| Before work commences (within 2 business days of Advance) | Nothing additional — Advance may be retained at Company's discretion | Full project brief and planning documents prepared |
| After work commences, before Milestone 1 | Advance (non-refundable) + pro-rata for work completed above that | All work completed to date, in deliverable format |
| After Milestone 1, before Final Delivery | Advance + Milestone 1 payment (both non-refundable) | All work completed, including Milestone 1 deliverables |
Company-Initiated Termination
This applies to terminations resulting from:
- Non-payment of milestone invoices beyond 14 days of the due date
- Requesting deliverables for prohibited purposes (see Terms, Section 8)
- Providing materially false project requirements or business information
- Abusive, threatening, or harassing conduct toward Company staff
- Any other material breach of the Terms of Service
SAM-AI Hardware
SAM-AI hardware units (LITE, PRO, PREMIUM, ENTERPRISE, SOVEREIGN) involve physical procurement, configuration, and pre-installation of software. Special terms apply:
| Stage | Refund Policy |
|---|---|
| Advance (75% upfront for hardware orders) | Non-refundable once hardware procurement begins (typically within 3 business days) |
| Balance (25% on delivery) | Due upon physical delivery and software verification |
| DOA (Dead on Arrival) | Hardware defects present at delivery: replacement unit or full refund within 7 days of delivery report |
| Post-delivery software issues | Covered under 30-day warranty — bugs fixed at no cost |
| Change of mind after hardware dispatch | Not refundable — return shipping and restocking fees apply at Client's expense |
Jurisdiction-Specific Consumer Rights
| Jurisdiction | Your Rights |
|---|---|
| India | Consumer Protection Act 2019 rights apply. You may file a complaint with the Grievance Officer (care@lexcoredev.com) or the relevant Consumer Disputes Redressal Commission. Contact us first and allow 30 days for resolution before escalating. |
| EU / EEA | Statutory rights for digital services under applicable consumer law. The 14-day right of withdrawal does not apply once service delivery has commenced with your acknowledgement. |
| United Kingdom | Consumer Rights Act 2015 protections for services not delivered as described remain. |
| Australia | Australian Consumer Law guarantees apply for services of unacceptable quality. |
Nothing in this Policy limits or excludes rights you have under applicable mandatory consumer protection legislation that cannot be contractually waived.
Appeals and Dispute Process
Refund Appeal
If your refund request is declined and you believe the decision is incorrect, submit a formal appeal within 14 days of the denial notice to care@lexcoredev.com with subject line: "Refund Appeal — [Project Name] — [Date]". Include the original request, denial notice, and your grounds for appeal. Senior review within 7 business days.
Chargeback Warning
Consumer Forum
Nothing in this Policy prevents you from filing a complaint with the Consumer Disputes Redressal Commission (India) or equivalent authority in your jurisdiction. Our Grievance Officer must be contacted first and given 30 days to resolve before such escalation.
Contact Billing and Refund Team
Subject: "Refund Request — [name] — [invoice date]"
Response: within 24h · Decision: within 5 business days
Subject: "Refund Appeal — [Project] — [Date]"
Senior review within 7 business days
Lexcore Enterprises Private Limited · CIN: U70109BR2022PTC059548